Frequently Asked QuestionsLast Updated on Feb 02, 2020
Standard Delivery: We ship most items with this method via reliable delivery services like UPS, FedEx or USPS. If express shipping is chosen, an additional Shipping and Handling fee will be quoted at checkout.
Standard Delivery w/ No Pre Scheduled Appointment: Your item is shipped by a freight carrier, however it will be shipped in a similar manner to a Standard Delivery “UPS-like” item, left near your front door and will not require an appointment or a signature.
Curbside Delivery: With this option, your item is shipped by a freight carrier, which will then deliver the item right to your driveway. This method allows you to choose a designated appointment time and a signature upon delivery.
Threshold Delivery: This method provides delivery of a large item to the first dry area on your property, such as a garage or inside your front door, so you can be sure your purchase is safe and protected from the elements. This method allows you to choose a designated appointment time and requires a signature upon delivery.
Room of Choice Delivery: If you're buying furniture or other bulky pieces, the Room of Choice option means the carrier will deliver the item and put it in any room you want, as long as there's a clear and safe path. This method allows you to choose a designated appointment time and will require a signature.
White Glove Delivery: The “best of the best”, our White Glove option means that the item will be delivered at your chosen appointment time, and then the carrier will unpack, set up and inspect it to ensure it's just what you expected. This delivery also includes removal of packaging. **see the product page for any additional White Glove services that may be included with your purchase.