If you require any further information, feel free to contact us through our official email address or use the contact us page to write to us and we will respond to you as soon as possible.

Log in to your END. account. Go to your order history and select the order you wish to cancel. If the order has been placed less than 1 hour ago, there will be a 'CANCEL ORDER' button showing at the bottom of the order summary. Please select this button, you will then be asked to confirm your cancellation request. You can always reach out to us if you face any difficulties in doing so.

All packages are expected to arrive your door step within 48 hours after a successful purchase.

We know that getting your item delivered in good condition and on time is important to you, and that's why we have several delivery choices. We take great care to offer shipping methods and delivery terms that meet your needs:

Standard Delivery: We ship most items with this method via reliable delivery services like UPS, FedEx or USPS. If express shipping is chosen, an additional Shipping and Handling fee will be quoted at checkout.

Standard Delivery w/ No Pre Scheduled Appointment: Your item is shipped by a freight carrier, however it will be shipped in a similar manner to a Standard Delivery “UPS-like” item, left near your front door and will not require an appointment or a signature.

Curbside Delivery: With this option, your item is shipped by a freight carrier, which will then deliver the item right to your driveway. This method allows you to choose a designated appointment time and a signature upon delivery.

Threshold Delivery: This method provides delivery of a large item to the first dry area on your property, such as a garage or inside your front door, so you can be sure your purchase is safe and protected from the elements. This method allows you to choose a designated appointment time and requires a signature upon delivery.

Room of Choice Delivery: If you're buying furniture or other bulky pieces, the Room of Choice option means the carrier will deliver the item and put it in any room you want, as long as there's a clear and safe path. This method allows you to choose a designated appointment time and will require a signature.

White Glove Delivery: The “best of the best”, our White Glove option means that the item will be delivered at your chosen appointment time, and then the carrier will unpack, set up and inspect it to ensure it's just what you expected. This delivery also includes removal of packaging. **see the product page for any additional White Glove services that may be included with your purchase.

Yes, we do provide a warranty which is a 30 day money back quarantee.

For obvious reasons we do not accept returns. If your package does not arrive within 6 days of payment, write to me and I will check the tracking records to see if it was delivered. If the package was not delivered due to my error I will resend or give you a refund. If the package was delivered, I will give you the tracking number so you can see for yourself it was delivered, but no refund. It could be it was intercepted by a family member or roommate and I have no control over that. Also if it was not delivered due to a customer giving a faulty address there will be no refund.Yes, we do provide a warranty which is a 30 day money back quarantee.

Your order will be discretely packaged and vacuum-sealed to protect and maintain your privacy. We ship using disguised mailers or nondescript boxes with no indication of what is inside.

Your order will be discretely packaged and vacuum-sealed to protect and maintain your privacy. We ship using disguised mailers or nondescript boxes with no indication of what is inside.

Your order is shipped the same business day, if we receive your order and payment by our 1pm (GMT-7) cutoff time. If we receive your order and payment after 1pm (GMT-7), your order will be shipped the next business day, except for overnight express delivery.

Hell No! Everything is sent doubled-vacuum sealed and there is no smell. The risk of having a tear in your package is also very rare as we rubber-wrap packages as well. No one can see what's in your package unless someone deliberately opens it up.

If your order does not arrive or gets seized, we will in all fairness ship your package again. For free! We have the following reshipping conditions: Free reshipping takes place after 2 business days. Most packages arrive within 3 days. International mail and customs can have various delays, hence the waiting period. If you have entered an incorrect address (Like forgetting the apartment number), then we cannot reship for free. The address is printed out EXACTLY as you enter it, no manual actions on our side (unless you ask us to). However, we do not leave you standing in the cold, so to compensate you will get a coupon for a 40% discount on your next order. You can give an alternative address for the 2nd shipment. We will also use a different stealth method.